Advantages of using Creditsoft
for your Debt Settlement company
Advantages of using Creditsoft for your Credit Counseling agency
Advantages of using Creditsoft for your agency
Advantages of using Creditsoft for your agency
Advantages of using Creditsoft for your agency
Advantages of using Creditsoft for your agency
Advantages of using Creditsoft for your agency
Advantages of using Creditsoft for your agency
Discover why leading agencies choose CreditSoft to streamline operations, ensure compliance, and drive success in a competitive market.
Key Advantages
A housing counseling module that combines perfectly with all the other features in CreditSoft
- Use our HUD module on its own or combine it with other modules and features
- Updated with the latest HUD forms and APIs
Navigate complex regulatory requirements with confidence and avoid costly penalties
- Agencies face an increasingly complex web of federal, state, and local regulations (like FDCPA, TCPA, Regulation F)
- Missing a compliance update can mean fines or lawsuits
- CreditSoft automates compliance workflows, updates templates to meet regulations, maintains audit trails for all interactions, and offers built-in region-specific compliance rules
- Protects agencies from costly errors and manual tracking
Streamline operations and eliminate time-consuming manual processes
- Manual processes (payment tracking, reporting, reminders) consume staff time and lead to delays, errors, and poor scalability
- CreditSoft streamlines operations with automated reminders, payment tracking, real-time dashboards, and customizable workflows
- Frees teams to focus on clients instead of paperwork
Improve client relationships and increase repayment rates
- Impersonal outreach—generic emails or phone calls—leads to low response rates and missed repayments
- CreditSoft equips agencies with omnichannel communication (SMS, email, automated calls, client portals) and personalized messaging
- Enables better engagement, higher repayment rates, and stronger client relationships
Gain powerful analytics to optimize campaigns and boost collection success
- Without real-time analytics or predictive modeling, agencies can't prioritize accounts or optimize campaigns, leading to missed revenue and inefficiency
- CreditSoft offers real-time dashboards, predictive analytics for risk segmentation, and tailored reporting
- Empowers agencies to work smarter and boost their collection success
Scale your operations without adding headcount
- As portfolios grow, so do operational burdens; traditional systems can't keep up and hiring is expensive
- CreditSoft's cloud-based, scalable platform makes it easy to handle more accounts without added headcount
- Standardized processes ensure fast onboarding for new teams and straightforward remote management
Streamline settlements with integrated payment processing
- Fragmented communications and payment systems slow down settlements and confuse consumers
- CreditSoft centralizes all communications and payment processing in one secure platform
- Automated reminders and self-service payment options speed up settlements
Partner with a proven, reliable solution provider
- Agencies worry about partnering with unproven vendors that can't deliver trustworthy or up-to-date solutions
- With decades of experience powering successful debt relief agencies and evolving with industry best practices
- CreditSoft is recognized for security, reliability, and customer support
CreditSoft for Credit Counseling Agencies
CreditSoft for Debt Settlement Agencies
CreditSoft for Housing Counseling
Our Credit Counseling edition is simply the best system out there for credit counseling agencies. See for yourself!
Our Debt Settlement edition is simply the best system out there for debt settlement agencies. See for yourself!
See everything our Housing Counseling module can do for you.
Feature List
An automated HUD module fully integrated into our CRM system
- CreditSoft automatically retrieves HUD counties and income levels using HUD's API
- CreditSoft's appointment system is fully integrated with HUD
- Track your HUD grants and activity
- Automatically fill out HUD Form 9902
Enroll more clients in less time with less errors. Several features are included to validate your input, prevent entering duplicates, and automate entering account information
- Import leads from a file, or directly from the internet
- Distribute new leads automatically, or assign them manually to your reps
- Detect duplicate leads
- Instantly quote new monthly payment and length of DMP over the phone
- Compare before and after picture
- Print, fax or e-mail agreement or other custom documents to prospective clients
- Electronically sign and store documents
- Define enrollment checklist with multiple categories and items
- Easily store income, expenses, assets and liabilities
- Add notes and create follow-up reminders
- Attach unlimited documents to the client's file
- Warning if another user opens the same client screen
Keep your clients on track with their expenses, and improve their financial health
- Save and compare multiple financial scenarios for clients including income, expenses, assets and liabilities
- Additional built-in financial reports and charts
A complete multi-user calendaring system is included in our application
- Set up appointments based on the first available time slot, counselor, or location
- Appointments can be linked to a HUD grant
- Easily check the availability of every counselor
- Set up your business hours, holidays, and particular user schedules in the scheduling setup screens
- Easily set up your appointment slots several weeks in advance with recurring appointments if necessary
Keep your clients on track with their expenses, and improve their financial health
- Manage multiple offers and counter-offers
- Easily see actual and forecasted accumulated funds
- Allow negotiators to reserve funds to prevent other negotiators from using the same funds
- Automatically calculate settlement offers and fees
- Easily create single-payment and structured settlements
- Ability to cancel or edit the offer details
- See all activity related to the account with one click
- Ability to run reports of which debts can be negotiated based on accumulated funds
Ensure a consistent flow of funds by creating payment templates to automate both client debits and payments to creditors
- Set up multiple debt settlement program templates
- Debt programs can have multiple stages with different fee structures and program lengths
- Automatically calculate one-time fees and periodic fees
- Easily customize schedule template dates and amounts per client
- Easily handle special client disbursement requests
- Track funds accumulated towards settlements
- Track funds the client accumulates on their own
Enjoy the most complete and flexible task and workflow manager in the market
- Multiple customizable task category options that default to specified users or departments
- Ability to schedule for follow-up for a specific date and time
- Share documents and collaborate with the debtor or other co-workers to resolve issues
- Link documents or other attachments to each client or task note
- Customize your own To-Do lists
- Set up custom workflows for automatic redirection of work
Easily import, group, split, and transfer creditor portfolios
- Specify multiple creditor contacts
- Easily see all accounts related to one creditor
- Transfer accounts between creditors
- Ability to group creditors
A full-featured built-in accounting system that simplified clearing, reconciling, voiding and reissuing checks
- Validate bank routing numbers
- Enter client receipts individually or in batches
- Create and submit ACH debit files to your financial institution (NACHA format)
- System validates required fields before transmission
- Automatically hold funds based on payment type
- NSF receipts individually or from a NACHA file, and automatically add NSF fee if needed
- Print settlement checks to creditors
- Reprint checks and vouchers if needed
- Easily process voids and refunds
- Reconcile your bank accounts
Client Receipts
Payments to Creditors
A system that exceeds the latest industry standards
- Ability to add sales structure
- Arrange commissions on set-up and settlement fees, and split commissions among sales people and negotiators
A system that exceeds the latest industry standards
- Compatible with MasterCard RPPS
- System identifies accounts with problems or missing information before batching proposals
- Easily batch proposals including full budget disclosure information if needed
- Ability to hold individual proposals from being sent
- Print, fax, email, or electronically send proposals with RPPS
- Import electronic response files
Take advantage of our 100+ built in reports and interactive grids, or design your own!
- Access to hundreds of built-in letters and reports
- Ability to modify our built-in reports using Microsoft Visual Studio (Free with SQL Server)
- Create your own documents and reports using Visual Studio or Microsoft Word
- Create your own report shortcuts from more screens
- Ability to specify your own report categories
- Drag-and-drop reports to your Favorites Menu for quick access
A rich interface with color alert, tooltips, and context-menus that can be customized to your liking
- One application integrates all standard functions with a consistent interface
- Ability to change the position of the fields on the screen, as well as the captions of the labels
- Layout of most data grids can be customized per user, including sorting and column position and size
- Easily print and export grid data to Excel
- Users can define their default searches and activity views
- Alerts and color coding to better warn the user throughout the application
- Easy navigation through the use of tabs and context menus
- Centralized administration console for easy access to software system settings
- Easily link CreditSoft with a third-party imaging software
- Built-in context sensitive "Help" documentation
A reliable system that enforces the latest security protocols
- Easily set up unlimited security groups
- Easily secure screens, buttons, and other controls directly from CreditSoft screens
- Ability to preview group or user security settings
- Ability to prevent non-administrators from accessing administration console
- Automatically track all changes made to customer data in an easily accessible audit log
- Fully .NET-based application
- SQL Server back-end. To read more about the features in SQL Server please click here.
CreditSoft Web Portal
The web portal is part of the CreditSoft system. It connects to your database and delivers information and interactions to authenticated users on the internet.
The following types of users can login to the portal:
- Clients, co-applicants and contacts
- Leads, co-applicants and contacts
- Creditors and creditor contacts
- Sales agents
- Attorneys
Employees can also connect to the web portal. But keep in mind that our Windows application is still a lot more powerful than the web portal for employees.
Feature List
Let applicants enroll themselves in your program via your own web portal
- Define your own enrollment flow by showing the appropriate pages based on the applicant status
- Use custom data forms when you need to gather ad-hoc information
- Applicants can electronically sign your contract and make their first payment without leaving the web portal
- Colorful charts to show the advantages and savings of the program
Educate and retain clients using links, surveys, promos, and colorful charts to keep them on track
- Easily design your own custom forms with links to educational resources such as PDFs, videos, blogs and podcasts
- Use custom data forms to perform one-time surveys or advertise promotions
- Built-in charts provide access to their current situation and forecast with what-if scenarios
Keep your clients on track with their expenses, and improve their financial health
- Allow clients to fill in their own financial information: income, expenses, assets and liabilities
- Additional built-in budget reports and charts
A complete multi-user calendaring system is included in our application
- Clients can book their own appointments
- Book appointments based on the first available time slot, counselor, and location
- Easily check the availability of every counselor
Improve customer service by using our built-in online ticketing system
- Users can create trouble tickets that get automatically routed to the correct department based on the type of ticket
- Your staff can create reply notes as well as internal staff notes on the ticket
- Define your own automatic email rules
- Define rules for reassignment and escalation
Increase efficiency by giving your clients more control over their payment information
- Enroll in ACH either manually or using Plaid
- View their payment history
- Modify their credit card and bank account(s)
- Make extra payments
- Modify payment dates to a certain extent, limited by rules
Clients can:
Gather any information you want at any time by using our custom data form designer
- Define actions to be performed automatically once the form is submitted
- Design and publish web data forms on your site with our easy-to-use form designer
- Designer allows textboxes, checkboxes, radio buttons, dropdowns and formulas
- Gather any ad-hoc information you need
- Great for questionnaires, surveys, custom data
- Use it in conjunction with Electronic Signatures to gather any fields needed for a legal form.
- Validate required fields before submission
- Display any validation message you want based on any rules you define
- Show and hide questions based on previous answers (for example do not ask for mortgage payment if the client is not a homeowner)
Give clients and creditors access to information via custom reports and grids
- Design and publish document and report templates to the web portal for use by clients and internal staff
- Easily include data bookmarks in your templates
- Users can generate personalized PDF documents, such as contracts, from Microsoft Word templates or SQL Reporting Services
- Staff can generate reports, such as statements, using SQL Reporting Services or simple grid reports using AI
- Clients can download generated documents
- Users can export grids as Microsoft Excel spreadsheets
You have control over the look of your web portal
- Uses a responsive mobile-friendly design
- Modify the Cascading Style Sheets (CSS) to change the color and look of the site
- Define what menu items and pages each type of user will see
- Further define the available menu items and pages based on custom policies
- Change the captions of most labels and messages
- Main screens allow for easy control of what fields are shown per type of user, and the order of the fields
- Layout of most data grids can be customized per user, including sorting and column labels and position
- Define custom interactive HTML content on the left,right,top and bottom of every page
- Define custom HTML help for any page
A reliable system that enforces the latest security protocols
- Requires the use of a digital certificate to encrypt communication via a secure channel (HTTPS)
- Compatible with all major antivirus and intrusion prevention software brands
- Has been pen-tested
- Tracks login date and IP address
- Enforces strong password policies
- Validates security questions and trusted devices
- Enforce acceptance of your own Terms and Conditions
- SOON: Optional authentication code sent via SMS
A system updated to take advantage of the latest technology available
- Fully .NET-based application
- Works on the latest version of Microsoft Windows Server and Internet Information Server
- SQL Server back-end. To read more about the features in SQL Server please click here.
Use our affordable and reliable electronic signature system, completely integrated in your web portal
- Allow users to electronically sign contracts and other legal documents
- Click here for detailed information on our electronic signature functionality
API Component
CreditSoft includes an API component to allow third parties or affiliates to interact with your system.
Software Prices
Official quotes must be approved by a CreditSoft sales specialist. To speak with our sales department directly, please call us at 1.877.877.7872 x300 or send us an email for more information.
CreditSoft Rental Prices
CreditSoft Purchase Prices
Electronic Signatures
How to Order our Software
By Phone: To speak with a sales specialist by phone, call 1.877.877.7872 x300.
Press Center
In addition to the built-in SQL encryption, CreditSoft now adds an additional layer of protection.
The new web portal looks great on any device.
This allows you to display your own menu items based on your specific workflow.
Integrations
MessageMedia
Automated SMS alerts, marketing, and reminders.
Authorize.Net
Secure payment processing.
DocuSign
Digital agreements and signatures. (Not required with builtin esign)
SignNow
Digital agreements and signatures. (Not required with builtin esign)
TransUnion
Credit reports
Equifax
Credit reports
HUD
Housing counseling and grants
Outlook
Sync communications and calendars.
Word
Generate customized documents.
Excel
Data export/import and reporting.
LibreOffice
A free alternative to Microsoft.
Plaid
Link client bank accounts easily.
MasterCard RPPS
Creditor Proposals & Electronic Payments
Global
Individual Trust Accounts & Payments
Vonage
Phone control integration
3CX
Phone control integration
Google Drive
Secure document sharing.
Google Gemini
AI-powered automation.
Technical Requirements
If you have questions about our technical requirements, please contact our Technical Support Department at (954) 255-2622 x 200.
Architecture
SQL Server
For more information about Microsoft SQL Server, please visit www.microsoft.com/sql
The Standard Edition is required. For larger companies we recommend the Enterprise Edition
Converting your existing database to CreditSoft
CreditSoft has converted data from several different software providers throughout the years. This extensive experience has allowed us to create a standard conversion process that guarantees your conversion will be successful. This standard process includes personalization to take into consideration each customer's situation.
Our experienced data conversion team will ensure all your data is transferred correctly into CreditSoft.
Did you know that CreditSoft has the largest customers in the industry, some with over 300,000 client records? A lot of time was spent in the design of CreditSoft, to optimize screens and processes so they would handle large databases and still maintain fast application response times.
Our Data Conversion Experience
Data Conversion from Brainard
- We have converted 11 companies totaling hundreds of thousands of client records
- Some companies we converted from Brainard into CreditSoft had over 10 years of historical data
Data Conversion from CreditMaster
- We have converted over three hundred thousand records
- Some companies had up to 18 years of historical data
- We converted Consolidated Credit Counseling Services, their biggest customer
Data Conversion from CPR
- We have converted more than sixty thousand records
- Up to 15 years of historical data
- We converted Consumer Credit Counseling Services of Southern New England (CCCS of SNE), the largest CPR client. After conversion, they realized tremendous gains in application response times as well as increased operational efficiency.
Did you know that CreditSoft has the largest customers in the industry, some with over 300,000 client records? A lot of time was spent in the design of CreditSoft, to optimize screens and processes so they would handle large databases and still maintain fast application response times.
Customer feedback after switching to CreditSoft
Once you switch to us, you'll want to stay with us. Here is what customers say after they go live:
- CreditSoft stays up to date with all industry requirements
- Easy ad-hoc reporting and unlimited customization options
- Security settings and audit logging of changes makes staff easier to manage
- No more workarounds for basic functions
- The ability to automate processes reduces workloads
- System speed no longer creates delays in processing – no more waiting for the next day to see posted transactions
- Easy customizable consumer web interface for enrollment and customer service
To prepare our estimate we will need:
- A copy of your data files so we can determine data quality
- An explanation of any custom fields and their usage
- A copy of any other data stored somewhere else (Excel, MS Access, text files, etc.)
How much does it cost?
Conversion costs vary depending on the type of database, the amount of data, its quality, and the amount of additional external data sources. But our estimates are free and guaranteed.
SPECIAL OFFER ON CPR CONVERSIONS!
For a limited time we are offering conversions from CPR at a flat fee rate of $4950. Compare this to our regular CPR conversion which costs an average of $19,000. So this is more than a 70% discount on our proven reliable CPR conversion. We came up with this discount to help credit counseling agencies make the jump.
Please call us at (954) 255-2622 x 300 to inquire about this special offer.
How easy will my conversion to CreditSoft be?
Conversions are usually easy but tedious tasks. Conversions can be time consuming because data from your old database often needs to be repaired before CreditSoft can import it. The reason is that the CreditSoft SQL Server database is designed for stability and doesn't allow corrupted data such as orphan records to be imported.
What types of database formats have you converted into CreditSoft?
Among others: MS SQL Server, Excel, MSAccess, MySQL, DBASE, Sybase, OpenInsight, PostgreSQL, Comma-delimited, FoxPro
How do you guarantee that the conversion will be a success?
We plan our conversion thoroughly with you. We usually schedule several test runs to give you a feel for the data, and test for any errors using control totals and other data validation processes. We plan the "go live" date so your business hours will not be interrupted. And we do not "go live" unless there are no errors.
Can you convert any database?
Yes. But unfortunately, some agencies have found out the hard way that it's almost impossible to switch from certain vendors because their data is not accessible, or just not accessible in a mainstream format that other vendors can read.
If you cannot get us a copy of your data, unfortunately we won't be able to convert it
Can you convert from PrimeDebtSoft?
Primedebtsoft customers that have approached us unsatisfied with their software and level of customer service, and eager to switch to us, have found to their dismay that it was impossible to extract the data from PrimeDebtSoft's servers, and that their data backups were useless for anything other than restoring back to PrimeDebtSoft's servers.
If you don't go with us, our word of advice is to at least make sure your software vendor uses a standard database system that allows for standard backups and data export to mainstream formats like text or excel.