Software for debt management companies

Customer Care

Our goal is to provide our customers with the best customer care possible, and we know that a reliable product support team is important.

Please select one of the following ways to reach our technicians.

Contact Customer Service & Billing

Toll Free: +1.877.877.7872 ext.500
Phone: +1 954.255.2622 ext.500
Fax: +1 253.276.2553
Email: billing@creditsoft.com

Contact Technical Support

Toll Free: +1.877.877.7872 ext.200
Phone: +1 954.255.2622 ext.200
Fax: +1 253.276.2553
Email: support@creditsoft.com

Support Web Site

You can enter issues, find resolutions, and check the status of your issue by logging in to our Support Website.

If you do not have a username and password, please call us at 1.877.877.7872.

Self Help & Online Forums

Our software has a complete in-program help file in addition to our Web site's valuable FAQ section that can answer most of your CreditSoft questions. We provide solutions for hardware purchases, setup issues, learning the program, and much more. We also provide a customer discussion forum where existing customers can sign in to ask and provide answers to CreditSoft questions.

If your questions are not answered by one of these solutions, you can log-in to our support site, or contact our training department for more assistance.

Login to Support Site

Please click on the following link to access our Support Site. If you don't have a username and password please contact Customer Service.

https://support.icco.com

Software Rental Payment

After you have become a CreditSoft customer by signing your CreditSoft Rental Agreement and installing the software, you will receive your product registration key, valid for one month. For each month that you are current on your rental payment cycle, a new registration key will be issued. If you have a question about registration keys, please send us an email.

Registration Keys

Once we receive your payment, we will renew your license and issue you a new registration key.

Your payment must be received in our office before the 1st of each month to continue using your software without interruption.

If you have a question about registration keys, please send us an email.

Paying for your monthly license

Online Payment

The easiest way is to pay your rental online!

PaymentCollect

Click here to pay your invoice via PaymentCollect.

ACH Authorization
With ACH Authorization, we automatically debit your bank account on the same day of each month or charge a credit card for your payment for this month only. This method requires you to complete an authorization form and fax it to our office at 253.276.2553.

  • ACH Authorization Form (Monthly) - To download the form click here.
  • Credit Card Authorization Form (One-time) - To download the form click here.

Mailing or Delivering Your Payment
You may also mail or hand-deliver your payment to our office. If you are mailing your payments, please remember to give your payment enough time to be received and processed by the end of each billing month.

Attn: Administration
CreditSoft
9900 W. Sample Rd
Suite 200
Coral Springs , FL 33065

If you would like to request training, please send us an email.. A Training Specialist will be in touch with you shortly.

If you require immediate assistance, please call us at 1.877.877.7872 x600. One of our training specialists will be happy to assist you.